ILP#2

For my ILP#2 I chose to do a Lynda tutorial. The course that I chose was about basic job skills. It offered friendly advice that went in depth with what is acceptable in the workplace and how one should act. The tutorial focuses on small things that can have a huge impact on everyday communications. An aspect that I found interesting about communicating effectively in customer service was always treat the customer like a friend. The employee should give honest and helpful answers and advice. Working as a team is sometimes challenging so the tutorial talks about how it is a game of give and take. Some days it seems like you may be pulling most of the weight but other days it is someone else. Do not succumb to confirmation bias by comparing your own work. A fascinating topic that the tutorial touched on was asking questions at work. Bosses and experienced employees often forget what it is like to be knew so stay pleasant and ask for further clarification. Punctuality says a lot about a person's value of the work. When a fellow employee is always late it is noticed and frustrates the other employees. Setting goals is important because it provides an illustration of how one needs to manage their time. Finally, handling conflict is one of the most valuable tools they touch on. Fleeing from conflict is the first thing people want to do but addressing the issue is the first step to overcoming the conflict. One must understand why the other person thinks how they think and then find common ground for compromise. Sweeping the issue under the rug solves nothing and only allows those issues to fester.
This Lynda.com tutorial was very interesting and taught me a lot.